What is your return policy?

If you are not entirely satisfied with your order, you may be entitled to a refund. To obtain a refund please contact our customer services team or email us at Dragonslairnw@gmail.com 

 

We do not cover the cost of sending your order back to us. 

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In order for us to process your refund with no delays we ask you to adhere to the following instructions:

• We only accept returns sent to us within 21 days after an order has been delivered to you.

• The items must be sent back to us in original condition fully sealed.

• We do not charge restocking or refund handling fees.

• We are unable to refund the initial shipping cost of your order.

• We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.

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Will you refund the cost of shipping if I return my order?

We will refund the complete cost of the items in your order. We will not refund the shipping costs.

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Can I exchange an item?

We will not exchange products. If you wish to exchange a product, you will need to return your purchase for refund and place a new order

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I received a wrong item. Can I obtain a free refund?

If you received a wrong item we will collect your order free of charge. We will also cover the cost of shipping of the replacement item.

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How long does it take to process a refund?

Please allow up to 14 days for your return to be processed. All refunds will be provided via the original method of payment.

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What do I do if my question isn't covered here?

If you cannot find the answer to your question here, you can contact our customer services team or Email us directly at Dragonslairnw@gmail.com If you have already placed your order please include the details of your order and details of your enquiry.